Last Updated: February 10, 2025
Introduction
This Privacy Policy describes how Get Low ("Get Low," "we," "us," or "our") collects, uses, and protects your personal data when you use our game software, website, private servers, and related services.
Please read this policy carefully to understand our practices regarding your personal data.
Scope of This Privacy Policy
This policy applies to all aspects of our Services, including:
- Get Low-provided video game software
- Our website and web applications
- Our private game servers
- Related services and features
- Your Get Low account
When we refer to "Services" throughout this policy, we mean any of the above items. This policy describes our practices for handling personal information across all these Services, ensuring consistent protection of your data regardless of how you interact with Get Low.
Contact Us
We're here to help with any privacy-related questions or concerns you may have. You can reach us through:
- Email: support@getlow.gg
- Discord: Join our Discord server
- Contact Form: Use our contact page
For privacy matters requiring immediate attention, please email us directly.
Information We Collect
Information You Provide
- Your name and age
- Email address
- Account credentials
- Profile information, including profile pictures
- Payment information for purchases
- Messages and content you share through our features
- Information from connected accounts (Discord, etc.)
Information We Collect Automatically
- IP address and location data
- Device information (operating system, browser type)
- Service usage data
- Chat logs and communication data
- Technical performance data
- Gameplay data and statistics
Information From Third Parties
- Account information from third-party sign-in services
- Payment processing information
- Analytics data from service providers
How We Use Your Information
Core Service Operations
- Providing and maintaining our gaming services
- Operating private servers and managing game sessions
- Processing purchases and subscriptions
- Authenticating your identity
- Storing your preferences and settings
- Enabling chat and user communications
Service Improvement
- Analyzing gameplay patterns
- Identifying and fixing technical issues
- Improving performance and user experience
- Developing new features
Safety and Security
- Preventing and detecting fraud
- Monitoring for cheating or violations
- Protecting against security breaches
- Enforcing our Terms of Use
Legal Basis for Processing
Consent
- Marketing communications
- Use of certain cookies
- Processing of optional profile information
Contract Performance
- Account management
- Service provision
- Payment processing
- Technical support
Legitimate Interests
- Fraud prevention
- Service improvement
- Security measures
- Analytics
Your Privacy Rights
All Users
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Opt out of marketing communications
- Control cookie settings
State-Specific Rights
Residents of states with comprehensive privacy laws (including California, Virginia, Colorado, Connecticut, Utah, Texas, and Oregon) have additional rights:
- Request data portability
- Opt out of targeted advertising
- Opt out of data sales
- Access detailed privacy information
International Data Transfers
As a U.S.-based service with global users, we may transfer your information across borders. We implement appropriate safeguards for international transfers and use standard contractual clauses where required.
Security Measures
- Encryption of sensitive data
- Regular security assessments
- Access controls and authentication
- Monitoring for suspicious activity
- Incident response procedures
While we implement strong security measures, no system is completely secure. We encourage users to practice good security habits and contact us immediately if they suspect any unauthorized access.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes through our website or direct communication. Continued use of our Services after changes indicates acceptance of the updated policy.